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SHIPPING, PICKUP, & RETURNS

Contact: [email protected] · 1-646-366-8018


Shipping methods

  • U.S. $500 and over: FedEx Priority Overnight. Adult signature required.
  • U.S. under $500: FedEx Two Day Saver. Adult signature required.
  • International $500 and over: FedEx International Priority.
  • International under $500: FedEx Economy.
  • We insure every order to the declared value.
  • We do not ship to P.O. boxes.


Address, signature, and security

  • We ship only to the verified address on your order unless we approve a change in writing before it ships.
  • Adult signature is required. Carriers may not leave packages unattended.
  • For security, we do not reroute packages after shipment. If you need to change the address, contact us before it ships.


Hold at carrier location (pickup)

  • We can ship Hold at FedEx Location on request.
  • Bring a government-issued photo ID that matches the order name.
  • Most locations hold packages for 5 business days.

Packaging

  • The outer box is plain with no jewelry words.
  • Inside, you receive Ultimate Diamond presentation packaging.
  • Engagement rings include a ring box, a statement of value, and a grading report when applicable.
  • Loose diamonds ship in a protective stone case.
  • On request, we can leave prices off the packing slip for gifts.

Tracking and delivery attempts

  • We email tracking after shipment.
  • If the carrier cannot get a signature after three attempts, they may hold the package for pickup or return it to us.

Title, risk of loss, and inspection

  • Title and risk of loss pass to you when the carrier shows a delivery scan or when you pick up the package.
  • Please open and inspect your order right away. Report any issue within 48 hours to [email protected].

International shipments

  • The recipient pays duties, VAT, and import taxes.
  • If a package is refused or unclaimed, we will deduct round-trip shipping, carrier return fees, and any unrecoverable duties or taxes from any refund, subject to this policy and our returns policy.

Pick-Up in store

  • You can pick up your order within 90 days of the order date.
  • Bring your invoice or a photo ID that matches the purchaser.

Items not picked up within 90 days are non-refundable and deposits are forfeited. We may manage unclaimed items after that date.