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​RETURNS & EXCHANGES

Contact: [email protected] · 1-646-366-8018


Condition

  • Items must be original and unworn with all packaging and documents.
  • Worn items are not eligible for return.


In-stock jewelry

  • 30-day returns or exchanges in original, unworn condition with all packaging.
  • Refund to the original payment method.
  • Personalized or engraved items are final sale.


Made-to-order (our standard designs)

  • 30-day return or exchange in original, unworn condition.
  • Refunds on made-to-order items have a 25% restocking fee.
  • We may waive the fee for exchange or store credit at our discretion.
  • Final sale: eternity bands made to size and special-order center stones.


Custom or altered pieces

  • Final sale: fully custom designs, bespoke stone orders, and items resized or engraved before shipment.


Certificates and packaging

  • Return all original materials, including grading reports and appraisals if included.
  • Replacement fees may apply for missing documents.


How returns work

  1. Email us for an RMA and an insured prepaid label.
  2. Pack securely with all materials. Unauthorized or poorly packed returns may be refused for security.
  3. We inspect the item on receipt. Refunds process in 5–10 business days to the original payment method.

Shipping charges, if any, are not refundable unless required by law.