Frequently Asked Questions
Do you sell only conflict free diamonds?
Absolutely! We only sell GIA certified diamonds and we provide our customers with the GIA certificate. All transactions abide by the Kimberly Process, which prevents conflict diamonds from entering the market.
Do you offer financing?
Yes we offer financing with approved credit through Wells Fargo. Ask your Sales Consultant about financing and we’ll be glad to get you set up!
Do you have a money back guarantee?
Yes! We offer a 30 day money back guarantee on all certified diamond jewelry, excluding custom made jobs or special orders.
Can you resize my ring?
Yes we can resize your ring at any time for all rings purchased at Ultimate Diamond. We offer complimentary free resizing for the first resize, within 30 days of purchase. All other pieces are subject to inspection to determine if we can resize or repair.
Do you do repairs?
Yes we can repair rings that were originally purchased at Ultimate Diamond, subject to the degree of repair upon inspection of the ring.
Can you engrave my ring?
Yes! In fact, we offer 2 free wedding band engravings ($100 value, limit 2 per order with purchase of 2 wedding bands) if you check in on Yelp, Facebook, or other approved social media sites!
How can I make an appointment?
By clicking here! Walk ins are also acceptable and you can schedule with your respective Sales Consultant or email firstname.lastname@example.org. Appointments are recommended if you have something specific in mind (particular style, size, color, clarity).
Do you ship out of state?
Yes! We can also ship internationally. All of our packages are fully insured from the moment we ship until they reach their destinations.
Do you offer appraisals?
Absolutely! Appraisals are free for diamonds and jewelry purchased at Ultimate Diamond and we have a Master Gemologist and former GIA Instructor in house (every day except Sunday and Tuesday). If you wish to have an appraisal, its best to schedule an appointment.
I already have a center stone, do you also sell mountings/settings?
Yes we would be glad to show you settings and mountings for your diamond. We are one of the only companies that set diamonds and have over 200 preset rings to try!
What other types of jewelry do you sell?
We specialize in certified diamond jewelry and we sell jewelry for all occasions, including earrings, diamond studs, bracelets, tennis bracelets, anklets and necklaces, in addition to engagement rings and wedding bands! We also offer gem stones, including emeralds, sapphires, and rubies. We do not sell moissanite rings.
Are you open on the weekend?
Yes! We are open 7 days a week. We are open from 10am to 6pm on Saturdays and 11am to 5pm on Sunday! Monday through Friday we are open from 10am to 7pm and Wednesdays we are open until 8pm!
How long will it take to make my ring?
Production times vary depending on the complexity of the design, but can range from less than 1 week to 6 weeks. We do everything in our power to meet every deadline!
What if I find something comparable for a better price? Do you price match?
We are very confident in our pricing and our ability to source any diamond in the world for the best price! That’s why we can offer a 30 day money back guarantee!
Does Ultimate buy diamonds?
We buy and sell diamonds every day on a wholesale level. We also evaluate diamonds to purchase from the private client, with or without paperwork; we often have clients who are considering trading up or remounting stones to give it a whole new look. We purchase diamonds based on the wholesale market at the time of evaluation and we are here to assist you in your diamond quest.
If you have any other questions or inquiries, feel free to email email@example.com and we'll get back to you right away!